What to Do If Your Checks Don't Arrive: Troubleshooting Guide

What to Do First

If your checks haven't arrived within the expected delivery window, don't panic — but do take action. The first step is to determine how long it's been since you placed your order and what shipping method you chose. Standard untrackable shipping can take up to 15 business days total (printing plus shipping). If it's been longer than that, it's time to investigate.

Check Your Order Status

Visit the Checks Unlimited website and use the Order Status feature. You'll need your order confirmation number. If you chose trackable shipping, you should be able to see tracking information. If you chose standard untrackable shipping, you won't have tracking — which makes it harder to determine where your package is.

Contact Customer Service

If your order status doesn't provide clarity or it's been longer than the expected delivery window, contact Checks Unlimited customer service by phone. Have your order confirmation number ready. Explain that your checks haven't arrived and ask about the status of your order.

Publicly available customer reviews on platforms like Trustpilot indicate that some customers have experienced long wait times and difficulty resolving order issues. Be persistent, keep records of your communications, and note the date and time of each contact.

Request a Refund or Replacement

If your checks are confirmed lost or significantly delayed, you can request a refund or a replacement order. According to publicly available customer feedback, some customers have been offered the option to reorder or receive a refund. If you request a refund, ask about the timeline for processing and whether it will be credited to your original payment method.

If the refund is not processed within the stated timeline, you may need to dispute the charge with your credit card company. Using a credit card for your original order provides better protection in this scenario.

Protect Yourself for Future Orders

To avoid this situation in the future, consider choosing trackable shipping instead of free standard untrackable shipping. Tracking allows you to monitor your package and provides evidence if it's lost. Also, order your checks well in advance of when you need them, so that delays don't create an urgent situation.

Security Considerations

If your checks are lost in the mail, there is a risk that someone could find and attempt to use them. Monitor your bank account for unauthorized transactions. If you see any, contact your bank immediately to report the fraud. You may also want to ask your bank about placing a hold or alert on your account related to the missing checks.